Refund policy

Returns & refunds

We want you to love your Mintrove pieces. If something isn't quite right, you can return it within 30 days of delivery for a full refund.

Eligibility

To be eligible for a return, items must be:

  • Unworn, unwashed and in their original condition
  • Returned with all original tags and packaging
  • Sent back within 30 days of delivery

For hygiene reasons, we're unable to accept returns on items that have been worn or washed.

How to return

  1. Email hello@mintrove.co.uk with your order number and the item(s) you'd like to return.
  2. We'll reply within one business day with your return instructions.
  3. Package the item(s) securely and send them back using a tracked service.

Refunds

Once we receive and inspect your return, we'll issue a refund to your original payment method within 14 days. You'll receive an email confirmation when your refund has been processed.

Original delivery charges are non-refundable unless your item arrived faulty or incorrect.

Exchanges

Need a different size? The fastest way is to return your item for a refund and place a new order for the size you'd like. This guarantees your preferred size is still in stock.

Faulty or incorrect items

If your order arrives faulty, damaged or incorrect, please contact us within 7 days of delivery and we'll make it right — with a replacement or full refund, including any delivery costs.